Who you are calling, and how the work is done

The way of working

How a job is done, from the call to the bill

No shop counter. There are no premises open to the public; the business is the van. That is why the address you give, or a location pin, matters so much.

Straight answers on the phone. Where the van is, roughly how long the drive will take, and whether the job sounds like one for a locksmith at all. If it does not, you are told so.

The price before the work. The lock is looked at first, then the price is agreed with you at the door, before anything is done. It is paid by cash, card or Bizum.

Day and night where it matters. The phone is answered at any hour, and lockouts, doors and cars are attended at night. Planned work, such as a lock change, is booked in working hours. See the emergency page.

The work it turns down

Jobs that always get a polite no

This is a locksmith for doors, locks, cars and safes, not a key cutter. None of the following is offered, in Aspe or anywhere else:

• Cutting, copying or duplicating keys of any kind
• Spare keys for houses, gates, garages, letterboxes or padlocks
• Car keys: no cutting, supplying, replacing or programming
• Transponder chips and vehicle remote controls
• Ignition barrels and ignition switches
• Keys for motorbikes, scooters or vans

With cars, the service is opening a locked car with the keys inside it, and nothing else: the car lockout page explains it.